Booking FAQ

You can book directly through our website, call/text us, or message us through Google/Nextdoor. Once your date is confirmed, we’ll send a booking link and deposit request to secure your spot. 

Yes. A 30% deposit is required to reserve your appointment. This ensures your time slot is held and allows us to schedule staff and materials properly. 

We require at least 48 hours’ notice for all bookings. For move-in/move-out cleanings or deep cleans, earlier scheduling is recommended as those appointments fill up quickly. 

You can reschedule or cancel up to 24 hours before your appointment. Cancellations made after this window may result in forfeiture of the deposit. 

Cleaning duration depends on the size of the home and the service level. A standard clean for most homes takes 2–4 hours, while deep cleans or move-in/move-out services may take longer. We always provide a time estimate beforehand. 

Yes. You’ll receive a booking confirmation, a deposit receipt, and a reminder 24 hours before your appointment. 

Light tidying helps us clean more efficiently—pick up clothes, toys, or miscellaneous floor items. No need to pre-clean; we handle the rest. 

No. You’re welcome to stay, step out, or provide access instructions. Your comfort and convenience come first. 

Final payment is due at the end of service. We accept cash on-site and digital payments. You’ll receive an invoice and receipt for your records. 

Just let us know. We can add additional services (inside fridge, oven, windows, etc.) and update your invoice before completion. 

Absolutely! Weekly, biweekly, and monthly cleanings are available. Recurring clients receive priority scheduling and consistent pricing. 

We offer a satisfaction guarantee. If anything needs attention, contact us within 24 hours and we’ll make it right.